Terms

General terms and warranty policy

General terms

All sales are final, shipped FOB origin and payable in U.S. dollars. Centon's maximum liability on any order is limited to the purchase price on the invoice. Any claim for shortage, damage or shipment error must be made in writing within 7 days of receipt, by email to support@centon.com.

Warranty policy

Centon provides a limited warranty to the original purchaser of products manufactured by Centon. Such products shall be free from defects in workmanship. Centon's sole obligation is, at Centon's option, to (1) repair, (2) replace, or (3) credit the value of the product, based on the lower of the actual purchase price or the market price on the date the defective product is returned.

Warranty length depends on the product's series (Personal, Professional, Optima or Optima+) and its product type. The warranty for a product is shown in its specifications, or contact Customer Care with the part number.

Proof of purchase with date is required on all products. Products returned damaged, or with tampered or missing labels, void the warranty.

Centon shall not be liable to any person or entity for any incidental, consequential, indirect, special or punitive damages of any kind, loss of information or data, loss of revenue, loss of business, or other financial loss arising out of or in connection with the sale or use of Centon products or services. Legal jurisdiction is the County of Orange, California.

Centon is not obligated to repair or replace product made defective, in whole or in part, by causes external to the goods, such as catastrophe, power failure, improper use, unauthorized installation, unauthorized repair, disassembly or use of unauthorized parts.

Conditional SSD warranty

Centon SSD products are covered until the first of these occurs: the end of the warranty period for that product's series and type, counted from the date of purchase by the original end customer, or the point at which use exceeds the endurance limits in the product specifications. This limit is measured by SMART attribute 231, "SSD Life Left," which shows the Program/Erase (PE) cycles consumed.

If proof of purchase date is unavailable, the original date of manufacture is used.

Disclaimer and limitations

Centon products are not intended for use in life support, critical care, medical, safety equipment or similar applications where product failure could result in loss of life or personal or physical harm, or in any military or defense application, or any government procurement to which special terms may apply.

Damage or alteration of warranty stickers or original product markings voids the warranty.

Centon is not liable for any damage or loss of any program or data from failed product, and is not responsible for data recovery or backup.

Returns

Warranty return policy and RMA procedure

Many problems (a drive that is not recognized, a write-protect message, a card that shows the wrong size) can be fixed in minutes. Check the troubleshooting FAQ before requesting an RMA. Ready to return a product? Use the RMA request page.

Return of defective product covered by warranty

At Centon's sole discretion, Centon shall (1) repair, (2) replace, or (3) credit the value of the product, based on the lower of the actual purchase price or the market price on the date the defective product is returned. Authorization under Centon's RMA procedure must be obtained before the product is returned. An RMA for defective product is valid for 30 days.

Return of products for credit

If Centon agrees to accept a return for credit, the credit is limited to the value of the product, based on the lower of the actual purchase price or the market price on the date the RMA is issued, and only if the product is returned within 7 days of RMA issuance. Authorization under Centon's RMA procedure must be obtained first. An RMA for credit is valid for 7 days.